ICAN believes our carbon products are durable enough to train and race on them. Once you become part of the ICAN family we do everything in our power to keep you here. We design and manufacture products that will confidently survive the rigors of training and competition at the highest levels. Therefore, we stand behind our product with the following guarantees:
We offer you our high quality and customer-tested products.We have a quality assurance date which is Frame 2 year & Wheel set 1 year .Under normal riding ,if there is any damage not caused by human factors,products can be replaced from us.
Details about warranty period :
* Step1 : Send email to :serive@icanbikes.com telling the problem about products .
* Step2: Taking photos or video to us show the problem .
* Step3: We analysis the problem base on the pictures or video .
* Step4:Confirm the problem ,give solving plan .
Notice:
Products return back to ICAN and ICAN factory finish test :
>It is products’ quality problem ,ICAN SPORTS pay all fees .
>Confirm it is because human caused , customer need pay all fees .
This warranty does not cover:
* Normal wear and tear, any damage caused by accident, misuse, neglect, abuse, or stunt riding (veld bashing, riding down stairs, or similar activities).
* Improper assembly or improper maintenance is not covered by warranty.